Cover Letter

Dear Hiring Team,

As a passionate Cloud Engineer with a strong focus on customer success, I bring hands-on experience provisioning environments, managing infrastructure, and resolving incidents related to networking, identity, and system performance across global AWS platforms. I thrive in fast-paced environments where precision, clear communication, and continuous learning are key to delivering outstanding technical support.

In my current role as an AWS Cloud Engineer at Dedalus Group, I support over 600 AWS accounts across 12 landing zones, troubleshooting complex issues and ensuring system stability. I've contributed to reducing operational costs by 20% in three regions through monitoring and optimisation, while also automating 25% of daily tasks using Python, Bash, and AI-powered tools. I’ve also developed and maintained 50+ technical runbooks and architecture diagrams, helping scale support efficiency across teams.

I hold certifications including the AWS Solutions Architect – Associate, AWS Cloud Practitioner, and FinOps Certified Practitioner, and continue to expand my skills in Terraform, containers, and CI/CD practices. My background in systems analysis, combined with a customer-first mindset and experience supporting clients through live chat, screen sharing, and ticketing systems, positions me well to contribute to any cloud-focused support team.

I’m excited about the opportunity to apply my skills to new challenges, contribute to customer success, and support reliable and scalable cloud solutions.

Kind regards,

Felipe Aquino Oliverio