Felipe Aquino Oliverio

Summary

Cloud Engineer passionate about helping customers succeed through technical excellence and clear communication. I have hands-on experience in cloud support and automation, and thrive in fast-paced environments where I can troubleshoot complex issues. My mission is to bridge engineering excellence with cost-effective operations, enabling teams to scale faster, smarter, and securely. I also serve as a Community Lead at DevOps User Group Brazil (DOUGBR), sharing AWS knowledge and supporting others in their journeys.

Certifications

• AWS Certified Solutions Architect – Associate
• AWS Certified Cloud Practitioner
• FinOps Certified Practitioner

Experience

AWS Support Engineer

Nov/2024 – Present

DGS Brasil – Dedalus Group

• Supporting global AWS environments across 12 landing zones and 600+ accounts, resolving complex infrastructure issues across all AWS services.
• Skilled in multi-channel support (requests, live chat, screen sharing) with a strong focus on internal and external customer satisfaction.
• Troubleshoots and resolves technical issues across infrastructure, DNS, networking, Cloudflare, VPNs, firewalls and more, ensuring fast resolution.
• Reduced costs by ~20% in 3 regions using AWS monitoring tools.
• Improved daily tasks by 25% using Python, Bash, and AI tools for automation.
• Delivered 40% faster infrastructure using Terraform and CloudFormation.
• Strong documentation culture, created and maintained 50+ technical runbooks and diagrams.

AWS Community Lead

Jun/2024 – Present

DOUGBR – DevOps User Group Brazil

• Serve as a Community Lead (volunteer), organising and leading events, webinars, and knowledge-sharing sessions focused on AWS and cloud best practices.
• Mentor newcomers and professionals transitioning into cloud careers, promoting hands-on learning and certification guidance.
• Collaborate with industry experts, AWS Heroes, and tech companies to bring relevant content to the Brazilian cloud community.

AWS Technical Trainer

Sept/2023 – Nov/2024

Escola da Nuvem

• Trained and supported 180+ students from diverse backgrounds, delivering content on AWS core services, cloud troubleshooting, and best practices.
• Designed and maintained hands-on labs focused on real-world cloud use cases (EC2, IAM, VPC, S3, Lambda, etc.), fostering strong cloud fluency and troubleshooting skills.
• Collaborated with internal teams to keep training materials aligned with AWS updates and market demands, ensuring learners received accurate and relevant guidance.

Education

Higher Education Degree in Systems Analysis and Development

2023 – Present – Universidade São Francisco (USF), Brazil (Expected Dec 2025)

Advanced Diploma Project Management

2017 – 2020 – Australian Pacific College – Sydney, Australia

Higher Education Degree in Logistics

2011 – 2012 – ESAMC, Brazil

Languages

English – Fluent

Portuguese – Fluent

Technical Skills

• Operating Systems: Linux, Windows
• Cloud Infrastructure: AWS (EC2, RDS, VPC, IAM, CloudWatch, S3, EKS)
• Infrastructure as Code: Terraform, Ansible
• Container Orchestration: Kubernetes (EKS)
• Automation & Scripting: Python, Bash
• Secure Networking: VPN, FortiGate, AD, Azure EntraID, Azure DFC
• DevOps & CI/CD: GitHub Actions, GitLab, Bitbucket Pipelines
• Agile Tools: Scrum, Jira, Confluence

Voluntary Work

• Escola da Nuvem – AWS Mentor – 2023
• ONG Casa Lar – Educational and emotional support for children, organising recreational activities.

Additional Information

• Recognition in the “Gente que Faz Seara 2023” programme, highlighting professionals with outstanding performance and commitment.
• Study and Work Exchange | Sydney, Australia: Developed intercultural communication and adaptability in an international environment. Improved English fluency, gained a global perspective, and earned a diploma in Project Management from Australian Pacific College.
• AWS Community Lead: Active Community Lead at DevOps User Groups Brazil (DOUGBR), focused on sharing AWS knowledge and empowering people in their cloud careers.